This Privacy Policy outlines how Giiftee(the “Site” or “we”) collects, utilizes, and discloses your PersonalInformation when you visit our Site or make a purchase.
Contact Us
If you have any questions after reviewingthis policy, need further information about our privacy practices, or wish tofile a complaint, please reach out to us at support@giiftee.com.
Collecting Personal Information
Whenyou visit the Site, we collect certain information regarding your device, yourinteractions with the Site, and information necessary for processing yourpurchases. Additional information may be collected if you contact us forcustomer support. In this Privacy Policy, we refer to any information about anidentifiable individual (including the information listed below) as “PersonalInformation.” Below is a summary of the types of Personal Information we collectand their purposes.
Device Information
Purpose of Collection: To accurately load the Site for you and to perform analytics on Site usage to optimize your experience. Source of Collection: Automatically collected through cookies, log files, web beacons, tags, or pixels when you access our Site. Disclosure for Business Purposes: Shared with our order processor Shopify, Payment Gateway Stripe, and our logistics partner Quiqup. Personal Information Collected: Includes browser version, IP address, time zone, cookie information, viewed sites or products, search terms, and interaction data with the Site.
Order Information
Purpose of Collection: To fulfill our contract with you, process payments, arrange shipping, provide invoices and confirmations, communicate with you, screen for potential fraud, and, based on your preferences, provide information or advertising related to our services. Source of Collection: Collected from you during the purchasing process. Disclosure for Business Purposes: Shared with Shopify, Stripe, and Quiqup. Personal Information Collected: Name, billing and shipping address, payment information (including credit card numbers), email address, and phone number.
Customer Support Information
Purpose of Collection: To enhance your gifting experience and provide personalized customer service. Source of Collection: Collected through our customer support channels, including Tidio chat and email communications. Disclosure for Business Purposes: Shared with Stripe and Quiqup for service-level agreement (SLA) monitoring and efficiency. Personal Information Collected: N/A.
Sharing Personal Information
We share your Personal Information withservice providers to help us deliver our services and fulfill our contractswith you. For example: We utilize Shopify to power our online store. You can learn more about Shopify's use of your Personal Information here: Shopify Privacy Policy. We may also share your Personal Information to comply with laws and regulations or to protect our rights.
Behavioral Advertising
We use your Personal Information to delivertargeted advertisements or marketing communications we believe may interestyou. For instance: We use Google Analytics to understand how customers use the Site. More details on Google’s use of your Personal Information can be found here: Google Privacy Policy. You can opt-out of Google Analytics here: Opt-Out. We may share your data with Shopify Audiences to display ads on other websites for users who have purchased from other Shopify merchants.
Using Personal Information
Your Personal Information is used to deliver our services, including productofferings, payment processing, order shipping, and keeping you informed aboutnew products, services, and offers.
Retention of Information
Whenyou place an order, we retain your Personal Information unless you request itsdeletion. For more information on your rights regarding data deletion, pleaserefer to the 'Your Rights' section below.
Automatic Decision-Making
If you are a resident of the EEA, you havethe right to object to automated decision-making that significantly affectsyou.We do not engage in fully automated decision-making that has a legal orsignificant effect on you. However, Shopify employs limited automateddecision-making to prevent fraud, which does not significantly impact you.
Cookies
Acookie is a small piece of data downloaded to your device when you visit ourSite. We utilize various cookies to enhance your browsing experience andoptimize our services. Cookies allow the website to remember your preferencesand actions, ensuring a smoother user experience.
Necessary Cookies for Site Functionality
Examples of Cookies: _ab: Admin access - 2 years _secure_session_id: Navigation - 24 hours cart: Shopping cart management - 2 weeks checkout: Checkout processes - 4 weeks You can manage cookie preferences throughyour browser settings. Please note that disabling cookies may affect yourexperience on our Site.
Do Not Track
We do not change our data collection practices in response to “Do Not Track”signals as there is no consistent industry standard for these signals.
Changes
We may update this Privacy Policy periodically to reflect changes in our practicesor for legal reasons.
Complaints
If you wish to file a complaint, please contact us via email or mail using theinformation provided in the “Contact Us” section above.