Frequently Asked Questions

Our standard delivery is next-day — place your order today and we will deliver to your recipient tomorrow. We serve every neighbourhood in Dar es Salaam including Masaki, Oyster Bay, Mikocheni, Upanga, Kariakoo, Kinondoni, Kigamboni and beyond.

Sometimes, yes — but we cannot guarantee it. If you need a gift urgently, message us on WhatsApp immediately and we will check with our team and confirm whether same-day delivery is possible for your order. The sooner you message, the better the chance we can make it work.

Yes — we deliver to every neighbourhood in Dar es Salaam. From Masaki and Oyster Bay to Kigamboni, Mbezi Beach, Kariakoo and everywhere in between. If you are not sure whether we cover your area, just message us on WhatsApp and we will confirm.

Delivery fees depend on your location within Dar es Salaam. We have four delivery zones across the city and each zone has a separate delivery price. The exact fee will be calculated and shown at checkout before you confirm your order — so please make sure to select the correct zone. If you select the wrong zone, our team will need to reach out to you to correct it before we can process your delivery. If you are unsure which zone you fall under, message us on WhatsApp before ordering and we will help you out.

We offer three delivery slots — morning (10am–12pm), early afternoon (1pm–3pm) and late afternoon (4pm–7pm). When you place your order, our team will reach out via WhatsApp to confirm which slot works best. If you have a specific time in mind — for example, you want the gift to arrive before a birthday dinner — let us know and we will do our best to accommodate, though we cannot always guarantee a precise time.

Once you place your order online, our team will contact you on WhatsApp to confirm your delivery details and make sure everything is exactly right. We will then prepare your gift fresh and arrange delivery for the next day. You will be kept informed throughout the process.

Once you place your order online, our team will contact you on WhatsApp to confirm your delivery details and make sure everything is exactly right. We will then prepare your gift fresh and arrange delivery for the next day. You will be kept informed throughout the process.

Currently we only deliver within Dar es Salaam. We are working towards expanding to other cities across Tanzania including Arusha, Zanzibar, Dodoma and Tanga. If you would like to be notified when we expand to your area, subscribe to our newsletter or follow us on Instagram.

Simply browse our website, choose the gift you would like to send, select any options such as size or weight, and click Add to Cart. Then proceed to checkout and complete your payment. Our team will then contact you on WhatsApp to confirm your order details and delivery information.

Our website is the easiest and most reliable way to place your order — it takes just a few minutes and your order is confirmed instantly. That said, if you have any questions before ordering or need help choosing the right gift, you are always welcome to chat with us on WhatsApp first

Absolutely. When placing your order, let us know in the order notes or via WhatsApp what you would like your message card to say. We will include it with your gift at no extra charge. It is one of those small touches that makes a big difference.

Yes — and we actually encourage it, especially for important occasions like birthdays and anniversaries. Simply place your order and let us know your preferred delivery date in the order notes or via WhatsApp. The earlier you order, the more we can prepare to make it perfect.

We love custom requests. Message us on WhatsApp before placing your order and tell us what you have in mind — a specific flower arrangement, a colour preference, a personalised cake design. We will let you know what is possible and make it happen where we can.

Yes, absolutely. Just let us know when you order and we will make sure the delivery is handled discreetly. The recipient will receive the gift without any indication of who placed the order — unless of course you want to include a message card, in which case we will include whatever you would like it to say.

We accept the following payment methods: Credit and debit cards (Visa and Mastercard), Apple Pay, and M-Pesa. All payments are processed securely through our checkout.

At checkout, select the Cash on Delivery (COD) option. Once your order is confirmed, our team will send you the M-Pesa payment instructions via WhatsApp. It is a simple process and our team will guide you through it step by step.

Yes, completely. All payments on Giiftee are processed through a secure, encrypted payment gateway. We do not store your card details and your financial information is always protected. If you have any concerns, you can always choose to pay via M-Pesa instead, which many of our customers prefer.

We currently do not offer cash on delivery for card or cash payments. However, if you would like to pay via M-Pesa, please select the COD option at checkout and our team will send you the M-Pesa payment details. If you have a specific payment request, message us on WhatsApp and we will see what we can arrange.

Yes — you will receive an order confirmation via email after your purchase is complete. Our team will also follow up with you on WhatsApp to confirm your order details and delivery. If you need an invoice for business purposes, let us know and we will send one through.

Yes — all our flowers are freshly arranged for each order. We do not pre-make bouquets and leave them sitting around. When you place an order, your flowers are arranged fresh before delivery so they arrive in the best possible condition.

Absolutely. Every cake is freshly prepared for your specific order. We do not sell pre-made cakes that have been sitting in a fridge. This means your cake will always taste and look its best when it arrives.

We offer a range of flower arrangements including bouquets, flower boxes, flower baskets, flower combos and hampers. Our selection includes roses, mixed arrangements and seasonal flowers. Browse our Flowers collection on the website to see everything currently available

Our cake range includes Black Forest Cake, Red Velvet Cake, Chocolate Nougat Cake, White Forest Cake, Caramel Cake, Chocolate Drizzle Cake and more. Most cakes are available in Half KG and One KG sizes. We also take custom cake orders — message us on WhatsApp to discuss.

Yes — and we love doing this. If you would like to see a photo of your gift before it is delivered, just let us know via WhatsApp when you place your order. Our team will take a note of it and send you a photo right before your gift goes out for delivery. It is a lovely way to see what your recipient is about to receive.

Yes — all our gifts are packaged beautifully and ready to give. If you have a specific packaging request or would like something extra special, message us on WhatsApp before placing your order and we will do what we can to accommodate.

Yes — corporate gifting is one of our specialities. We work with businesses across Dar es Salaam to deliver employee appreciation gifts, client gifts, event gifts and bulk orders. Whether you need 10 gifts or 100, we can handle it. Get in touch via our Corporate page or message us on WhatsApp to discuss your requirements.

Absolutely. We regularly handle bulk orders for businesses — staff appreciation days, client gifts, office celebrations and corporate events. We will work with you to select the right gifts for your team, coordinate delivery to one or multiple addresses and make sure everything runs smoothly. Message us on WhatsApp or visit our Corporate page to get started.

Yes — for corporate orders we can discuss branded packaging options to match your company identity. This is something we handle on a case by case basis. Get in touch and we will talk through what is possible for your specific order.

Yes, we can provide an invoice for all corporate and business orders. Please let us know when you place your order or via WhatsApp and we will make sure the right documentation is prepared for you.

The easiest way is to message us on WhatsApp or email us at support@giiftee.com with the details of what you need — number of gifts, occasion, budget and delivery addresses. We will come back to you with a custom quote as quickly as possible. You can also visit our Corporate Gifting page for more information.

Yes — you can place an order from anywhere in the world. Many of our customers are based in the UK, United States, Middle East, Europe and other parts of Africa, sending gifts to their loved ones in Dar es Salaam. The process is exactly the same — browse, add to cart, checkout. We handle everything on the ground.

Our website displays prices in Tanzanian Shillings (TZS). If you are paying from abroad with an international card, your bank will automatically convert the amount to your local currency at the prevailing exchange rate. This is handled entirely by your card provider — you do not need to do anything differently.

Our team will keep you updated via WhatsApp throughout the process. Once the gift is delivered, we will send you a confirmation message so you know it arrived safely and your loved one received it. We know how important that peace of mind is when you are sending from far away.

Absolutely. We handle all deliveries discreetly. The recipient will simply receive a beautifully presented gift — they will only know who sent it if you include a message card, which you can personalise however you like.

Yes, completely. Our website uses secure, encrypted payment processing and your card details are never stored on our system. Thousands of international customers have ordered through Giiftee safely. If you prefer, you can also pay via PayPal or contact us on WhatsApp to discuss alternative payment arrangements.

If something is not right with your order, please contact us immediately via WhatsApp with a photo of the item. We take quality very seriously and we will do everything we can to make it right — whether that means a replacement, a refund or another solution. We want every Giiftee experience to be a good one.

If there is an issue with your order — it arrived damaged, incorrect or not as described — please contact us within 24 hours of delivery and we will resolve it. Because our products are perishable (flowers and cakes), we are unable to accept returns, but we will always work with you to find a fair solution. Please see our full Refund Policy page for details.

Giiftee was founded in 2021 and has been delivering gifts across Dar es Salaam ever since. We are a young business and we are still growing — but we have served hundreds of happy customers and we are committed to getting better every day.

We understand the responsibility that comes with delivering gifts for someone's birthday, anniversary or a special surprise. We take every order seriously — no matter the size — because we know what it means to the person who sent it and the person receiving it. Read what our customers say on our reviews page, and if you have any concerns before ordering, message us and we will be happy to chat.

The fastest way to reach us is via WhatsApp — you will find our WhatsApp link at the top of every page on the website. You can also email us or reach out via Instagram. We aim to respond to all messages as quickly as possible.

We are an online-first business — we do not have a walk-in store. All orders are placed through our website or via WhatsApp. This is how we keep things fast, convenient and available to customers both in Dar es Salaam and around the world.