frequently asked questions
Giiftee (as the name quite literally suggests) is a gifting company dedicated to helping
you celebrate life’s special moments by providing beautifully arranged flower
bouquets and delicious cakes for any occasion. Our goal is to make gifting easy
and meaningful for you and your loved ones.
We take pride in offering high-quality products sourced from local vendors, ensuring freshness and craftsmanship. Our commitment to customer satisfaction means
we go the extra mile to make your gifting experience seamless and delightful.
Absolutely! We cater to customers both locally and internationally. If you’re looking to send a thoughtful gift to a loved one in Dar es Salaam, we make it easy to order online and ensure timely delivery. After all, we decided to start this business out of the same necessity!
We’ve curated our selection of offerings to cater to a wide range of occasions, including birthdays, anniversaries, weddings, graduations, holidays, and more. No matter the reason, we’re here to help you express your feelings through artisan cakes and blissful flower arrangements. Nothing expresses joy quite like a good slice of cake or a flower bouquet from a loved one!
We offer a wide range of beautifully arranged flower bouquets and a variety of delicious cakes, perfect for all occasions such as birthdays, anniversaries, and special celebrations. We’re also in the process of expanding our offerings to include other edible arrangements and specialized gifts, so stay tuned for exciting updates!
Yes! We provide cakes and flowers for every occasion—whether it’s a happy or sad one. Feel free to WhatsApp us with details about the occasion and we will work with our vendors to craft something up!
Placing an order is easy! You can visit our website to browse and select from our selection of cakes and flower arrangements, or you can reach out to us via WhatsApp or even by phone call. Our call lines are open from 9 AM to 6 PM, and we’ll respond to your WhatsApp messages within minutes!
Currently, Giiftee delivers exclusively within Dar es Salaam as we focus on establishing our presence in this vibrant city. However, we are on a mission to expand our services to all major cities across Tanzania, ensuring that everyone can enjoy the convenience of sending and receiving gifts nationwide in the near future.
We deliver to most areas within Dar es Salaam. If you're unsure whether we deliver to a specific location, feel free to contact us for confirmation.
Yes, you can personalize the cake! When placing an order on our website, you’ll have the option to add a name or message on the cake. Additionally, we can accommodate dietary restrictions, so feel free to let us know your needs when you order. You can also share these details with us via WhatsApp along with your order number, and we’ll ensure everything is taken care of!
We do our best to create flower arrangements that closely match the images on our website because we want you to be delighted with your purchase! However, since our arrangements are seasonal, there may be minor variations based on the availability of certain flower types. Rest assured, we’ll work with our vendors to ensure your bouquet is beautiful and fresh, just for you!
All delivery orders will be at least one day in advance or can be scheduled for a specified later date on our website. However, we can try to accommodate same-day flower arrangements for an expedited fee. Please reach out to us on WhatsApp for more details!
We typically deliver orders in two windows; a morning slot between the hours of 9am –12 pm and an afternoon slot between 4 – 7pm. You can choose a specific delivery date during checkout or simply let us know if placing an order via WhatsApp.
Once your order is confirmed, you will be notified via WhatsApp of order confirmation as well as when your order is out for delivery to the recipient. You can also contact us directly on our WhatsApp for updates on your delivery.
We currently accept two payment methods, mobile payments (M-Pesa), and credit card payment online. Payment options will be available at checkout or alternatively we can send you a link via WhatsApp to make payments. We do not offer COD option at the moment.
Yes, you can select a preferred delivery date and time slot during the checkout process. We will do our best and ensure your gift arrives exactly when you need it to.
If your cake or flower bouquet arrives damaged or is not what you expected, please contact us right away. We’ll work quickly to resolve the issue by either providing a refund or sending a replacement gift, depending on the circumstances. Your satisfaction is our top priority!
Yes, we can work with you on bulk orders for corporate events or even festive occasions such as Christmas, New Years, Eid, Diwali and many more. Contact us directly for more information on customized options and bulk pricing.
We work with local, handpicked vendors who create artisan cakes and talented florists who prepare fresh, beautiful bouquets. We ensure all products are of the highest quality and made with care. These vendors understand the art of gifting and work with us to ensure that our orders deliver the best gifting experience for the receiver!
Absolutely! You can include a personalized message in a card with your gift during the order process, and we’ll make sure it’s delivered along with your cake or flowers.
If you need to change or cancel your order, please contact us as soon as possible. Changes or cancellations may be accepted if the order hasn’t yet been prepared or dispatched.