Sending a gift is an act of love. The last thing we want is for it to arrive late, looking like it had a difficult journey, or — God forbid — at the wrong address entirely. So let us walk you through exactly how we handle delivery, so you can order knowing your gift is in good hands.
For now, we are delivering within Dar es Salaam. We know many of you are in Arusha, Zanzibar, Mwanza and beyond — we are coming, just not yet!
When we expand to new cities, you will hear about it before almost anyone else. In the meantime, if you are not sure whether we reach your specific area in Dar, just send us a quick message on WhatsApp. We will tell you honestly, and quickly.
We currently offer two delivery slots per day, seven days a week. Pick whichever one works for you and your recipient — we will handle the rest.
During big occasions — Eid, Valentine's Day, Mother's Day — our slots fill up fast. Sometimes days in advance. Please do not be the person who orders at 11:58 PM the night before and then wonders why we look stressed. Order early. Your gift will be better for it, we promise.
When you place your order, you pick the exact date you want your gift to arrive. Our date selector is open — you can schedule for tomorrow, next week, or three months from now for that birthday you are finally, this year, not going to forget.
We genuinely love early orders. They give us time to do everything properly — the flowers are fresher, the cake is baked with patience, and the hamper is assembled without anyone in a hurry. Early orders also get priority in our delivery schedule when things get busy.
As a general rule, we need at least 24 to 48 hours notice before your chosen delivery date. Fresh flowers need time to be sourced beautifully. A well-made cake cannot be rushed. We think you will agree it is worth it.
Did an occasion sneak up on you? It happens — even to very organised people. Reach out to us directly and we will see what we can do. We cannot promise same-day every time, but we will genuinely try. We also know what it feels like to nearly miss an important day.
Orders placed without enough notice and without prior confirmation from our team may be moved to the next available delivery slot. We will always contact you before making any changes — you will not be left guessing.
Our delivery fee is based on which part of Dar es Salaam you are sending to. The exact amount will show at checkout before you pay anything — no charge quietly appearing at the end like an uninvited guest.
| Zone | Distance | Fee | Example areas |
|---|---|---|---|
| Zone A | 0 – 4 km | TZS 8,000 | Posta, Kariakoo, Kisutu, Ilala, Magomeni, Mnazi Mmoja, City Centre |
| Zone B | 4 – 8 km | TZS 15,000 | Mwenge, Mikocheni, Kinondoni, Makumbusho, Sinza, Oysterbay, Msasani, Buguruni, Chang'ombe |
| Zone C | 8 – 15 km | TZS 20,000 | Tegeta, Mbezi Beach, Kawe, Ubungo, Kimara, Tabata, Mbagala, Kigamboni (via bridge) |
| Zone D | 15 – 25 km | TZS 28,000+ | JNIA, Ukonga, Pugu, Bunju, Kibamba, Kisarawe, Kigamboni (deep) |
For corporate or bulk orders, delivery fees are handled separately as part of your quote. Your dedicated contact will go through everything with you before anything is confirmed.
Our delivery team will call the recipient shortly before arriving to confirm they are available and in the right place. No one likes opening a door to a surprise they were not quite ready for — we like to give a little warning first.
To make the handover smooth and seamless, we need accurate delivery details from you at checkout. Please, take a moment with this part — it matters more than people realise:
We cannot take responsibility for deliveries that fail or are delayed due to incorrect or incomplete address details. Please check everything carefully before confirming — it takes sixty seconds and saves a lot of back and forth.
We take a lot of care with every order. But we are human, and occasionally things do not go as planned. If your gift arrives damaged, arrives very late, or does not arrive at all — please reach out to us within 24 hours of the expected delivery time. A photo helps if there is visible damage to the order.
We will not ask you to fill out a form, open a ticket, or speak to three different people. Just contact us, tell us what happened, and we will sort it out. No drama. That is a promise.