Example product title
Delivered same day in Dar es Salaam.
19.99 TZS
Delivered same day in Dar es Salaam.
We put a lot of love into every order we prepare and deliver. But we are also honest people — sometimes things do not go perfectly, and when that happens, we want you to know exactly what to expect from us. This policy is our promise to you, written plainly so there is no confusion on either side.
Every gift that leaves our hands is prepared with the same care you put into choosing it. We know that behind every order is a person trying to make someone else feel special — a mother, a partner, a colleague, a friend. That is not lost on us.
We also operate in Tanzania, which means that occasionally — especially during busy seasons like Eid, Valentine's Day, or Mother's Day — a specific flower variety or product may not be available at short notice. Suppliers run out. Seasons affect stock. This is real life, and we will not pretend otherwise.
What we will always do is contact you before we make any substitution. We will tell you what happened, show you the alternative, and wait for your go-ahead. We do not make decisions on your behalf and hope you do not notice. That is not how we do things here.
Flowers, cakes, and fresh food items are perishable by nature — which means once they have been delivered, they cannot be returned, restocked, or resold. This is not a small-print trick. It is simply the reality of working with fresh, living things that have a short and beautiful life.
If a perishable item arrives in poor condition — wilted flowers, a damaged cake, something that clearly had a rough journey — that is absolutely something we want to hear about and fix. But a perishable item that was delivered correctly and in good condition cannot be returned because a preference changed after the fact.
Perishable items — including all flowers, cakes, and fresh food products — are non-returnable once delivered in good condition. Please choose carefully, and reach out to us before ordering if you have any questions about a specific product.
For non-perishable items such as cosmetics, perfumes, skincare products and packaged gifts, we are able to consider a return or exchange — but only under one condition: the item must be completely unopened, in its original packaging, exactly as it was delivered.
An unsealed perfume bottle, an opened skincare set, or a gift with the wrapping removed cannot be returned. This is not us being difficult — it is hygiene, it is fair to the next customer, and frankly it is common sense.
Return requests for non-perishable items must be made within 48 hours of delivery. After that window, we are unable to process a return regardless of the item's condition.
We want to be honest with you about this, because clarity is kinder than vagueness. Here is a straightforward guide:
When something genuinely goes wrong on our end, we will not leave you hanging. Here is how we approach resolution:
To raise a concern, please contact us within 24 hours of your delivery. Include your order number and, where relevant, a photograph. The sooner you reach us, the faster we can help.
If you need to cancel an order, please contact us as soon as possible. Cancellations made more than 24 hours before the scheduled delivery date will receive a full refund.
Cancellations made within 24 hours of the delivery date may not be possible if preparation has already begun — particularly for cakes and custom arrangements, which require advance work. In those cases, we will do our best to accommodate you but cannot guarantee a full refund.
Orders cannot be cancelled after delivery has taken place. Please reach out early if your plans change — the earlier you tell us, the more we can do to help.