Refund Policy
At Giiftee, we are dedicated to providing high-quality gifts and a seamless gifting experience for our customers. We understand that sometimes issues may arise, and we aim to address them promptly and fairly. As our offerings include perishable goods, we have outlined our refund policy to ensure clarity and transparency for all our valued customers.Due to the nature of our products, refunds may not always be possible once the gift has been delivered. However, if your gift arrives damaged, we will take full responsibility and offer a suitable resolution. This could include a full refund or a replacement item sent directly to the recipient at no additional cost. To qualify for a refund in such cases, customers are required to report the issue within 48 hours of delivery, accompanied by photos clearly showing the damage or defect.For all other scenarios, refunds will be assessed on a case-by-case basis. Please note that refunds will not be issued for reasons such as a change of mind or an incorrect delivery address provided by the sender. We strongly encourage customers to review all order details carefully before confirming their purchase to avoid such situations.If your refund request is approved, the refund amount will be processed to the original method of payment. A 5% processing fee will be deducted to account for transaction charges. Refunds typically take 5-7 business days to appear in your account. If you have any questions or concerns regarding our refund policy, our customer support team is available via chat, email, or phone to assist you.Your satisfaction is our priority, and we will do our utmost to ensure your gifting experience with Giiftee is as enjoyable and worry-free as possible.
Cancellation Policy
At Giiftee, we understand that plans can change unexpectedly, and you may need to cancel your order. We strive to accommodate cancellation requests whenever possible, provided the order has not yet been processed for delivery. Our cancellation policy ensures flexibility while maintaining the integrity of our operations.If you need to cancel your order, please contact us as soon as possible via Whatsapp (+255 741 600999) or email (support@giiftee.com) . Make sure to provide your order number and any relevant details to help us locate your order quickly. Our team will review your request and confirm whether the cancellation is feasible. If the order has not been prepared, we will cancel it and initiate a refund promptly. Please note that all refunds for canceled orders are subject to a 5% deduction to cover payment processing fees. This deduction allows us to manage the transactional costs incurred during the payment process. Refunds for canceled orders will be processed to the original payment method, and the amount should reflect in your account within 5-7 business days. Unfortunately, once an order has been processed for delivery, cancellation may no longer be possible. This policy ensures the quality and freshness of our products, particularly for perishable items such as flowers, cakes, and other edible gifts. We encourage customers to double-check all details, including delivery address, date, and recipient information, before finalizing their order to avoid potential issues.If you have any questions or require further assistance regarding cancellations, our friendly customer support team is here to help. Your satisfaction is important to us, and we’ll do everything we can to accommodate your needs.
Return Policy
Giiftee is committed to ensuring that every gift delivered meets our high standards of quality and presentation. However, we understand that issues can sometimes arise, and we have a return policy in place to address such situations fairly and efficiently.If your gift arrives damaged, defective, or not as described, we encourage you to contact us within 48 hours of receiving the delivery. To expedite the resolution process, please provide detailed photos of the item in question, clearly highlighting the damage or defect. Based on the nature of the issue, we will offer one of the following resolutions: A) A replacement gift of the same value delivered to the recipient at no additional cost. B) A refund processed to the original payment method, subject to a 5% deduction for processing fees.It is important to note that we are unable to accept returns for reasons unrelated to product quality or damage. This includes scenarios such as a change of heart or incorrect delivery details provided during the ordering process. However, if you realize an error in the delivery address before the order has been dispatched, please contact us immediately, and we will make every effort to update the details.Our return policy reflects our commitment to providing an exceptional gifting experience while managing the logistical challenges of delivering perishable and time-sensitive items. If you have any concerns or questions about your order, our dedicated support team is available to assist you through chat, email, or phone.
Refund Processing
Once a cancellation or refund is approved, we’ll process your refund to the original payment method, less a 5% processing fee. Please allow 5-7 business days for the refund to reflect in your account. If you have questions about our refund policy, please reach out to our team via chat, email, or phone. We’re here to help make your gifting experience as smooth and delightful as possible.